I’ve done business travel out of Pearson International Airport (Toronto) for 12 years and I can attest that Air Canada is the worst airline in Canada.
Not that we have much of a choice, because there is only Air Canada and WestJet in Canada now. The customer facing employees are rude, they don’t care and a lot of the times don’t know what they are talking about. The on plane staff, is pretty much the worst in the industry. I’ve flown international for several years and would have to say, that the Air Canada crews and check-in agents are usually the worst (rude/indifferent).
I try not to book Air Canada now if possible, but living and travelling within Canada or international sometimes , you cannot get around it. You unfortunately have to put up with the bad service to get to your destination.
I’m glad this B.C Woman brought this to the public. Air Canada needs to know that they need to improve customer service relations. I’m sure there are thousands of other people with bad experience with Air Canada but have not reported it.
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Tags: Air Canada, BC, Nightmare Experience, with, Woman's
